Our charter has always been to rethink the systems at the heart of healthcare administration, in search of opportunities to make information work harder for our caregivers and patients. In revenue cycle, a common challenge across existing systems and stakeholders is a friction in getting the right information to the right place at the right time.
Unfortunately, this friction is not unique to revenue cycle management, and exists more broadly across healthcare’s diverse ecosystem. We struggle as an industry with fragmented systems, inconsistent adoption of standards, and generally a lack of interoperability that has evolved over decades.
As patients, we feel this when we get a flu shot and are asked to provide our primary care doctor's information, only to later find that our doctor has no record of this information when she pulls up our chart. This small example only scratches the surface of the millions of information requests that physicians, insurance companies, pharmacies, and more make each day for patient information that go unanswered, get delayed, or are received incorrectly.
The consequences are billions of dollars in administrative costs and care delays to patients in need. This friction exists because the systems we rely on today in healthcare are predicated on an information exchange model that has not adapted to the realities of today’s digital demands or patient expectations.
We see a better way.
Today, We're Introducing Lumedic Connect
Lumedic Connect presents a new way for individuals and organizations to exchange health information. With Lumedic Connect, the patient and their mobile device serve as the direct communication path to the information needed - not a clearinghouse or a fax machine.
Lumedic Connect is designed around the patient as the owner and, therefore, the source of their own, private health information. This approach lets us rethink the role that patients play in the coordination of a range of healthcare processes, and creates a simpler way to ensure that the right information is accessible to the right people, when and where it’s needed. Here’s how it works today:
Today, Lumedic Connect is in private beta and supporting caregivers across one of the nation’s largest health systems, and we’ll be sharing results of these pilots as they progress through the remainder of the year. Our current efforts bring lab test results and vaccine records to the Lumedic Connect platform to address the immediate needs of our health systems and communities in support of safety protocols and return to work solutions.
As we bring this new information pattern to the real world, an arguably more important part of the solution is the underlying governance framework required to establish and maintain trust in the system. We’ll be sharing more information shortly that explores how we’re approaching governance, which in itself is a huge topic deserving much attention.
One Step Forward.
For Lumedic, this marks a very meaningful step towards a future of patient-driven information sharing - one that empowers patients while reducing waste and friction. With Lumedic Connect, we’re on a path towards not just incremental improvements, but a new system that remedies the current challenges we wrestle with as an industry.
We have much more to share. Stay tuned!