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COVID Vaccine Patient FAQ

Technical FAQ

a. The information you enter into the Patient Validation form must match the information you originally provided to Providence (or Providence partner health system) which was entered into their electronic health system.

  • If you have access to MyChart, you can log in to your MyChart account to view or update your information.
  • If you are unable to access MyChart or have questions, please contact the Patient Engagement Center at 1.844.972.1305 update this information in your health record.

b. We currently support Providence and Providence partner health systems, if you are not a patient of Providence or a Providence partner health system, we are unable to connect you to your vaccination record. However, we are expanding our reach so check back soon to see if your health system is supported.

Great! We were able to match to your Providence health record, and we will continue to look for your vaccination record. It may take some time for the caregivers to update your record. We will send a text message to the mobile number you provided in the Patient Validation form when your digital COVID-19 vaccination record is ready.

We will send a text message to the mobile number you provided in the Patient Validation form when your digital COVID-19 vaccination record is ready. If you change your mobile number after successfully registering to receive your digital COVID-19 vaccination record, you will need to re-register at covid.lumedic.io with your new mobile number.

If you have recently moved and have not notified your Providence caregiver, we most likely will have your old information on file - you should enter the latest information that you have provided to your caregiver in the Patient Validation form at covid.lumedic.io.

If all required fields have been completed, please be sure to check the box to complete the reCAPTCHA step and enable the Continue button.

  • For general Lumedic Connect questions, please submit an inquiry using the Contact Lumedic form.
  • For assistance in matching to your health record, please contact the Patient Engagement Center at 1.844.972.1305.
  • For technical Lumedic Connect application support, please contact the Lumedic Connect Help Desk at 1.844.705.9395.

General FAQ

Lumedic Connect is a mobile app that allows you to securely store and privately share your medical information, such as a digital record of your COVID-19 vaccinations.

The Lumedic Connect app keeps your COVID-19 vaccination records secure on your smartphone where only you can retrieve them. Since your digital record is on your smartphone, you will have it whenever you need to share it.

No. First you register your details online at covid.lumedic.io. When your digital vaccination record is ready, Lumedic Connect will send you a text message on your smartphone with a link to download the app.

Currently, the app is only available to anyone 18 or older.

No. Lumedic Connect is free for patients.

Yes. You can expect to receive a digital record for each dose of the COVID-19 vaccination that is administered to you.

Always store your health records in a safe place.

You decide who gets to see your vaccination status, and every request for your status must be confirmed by you before it is shared.

Lumedic does not store your personal information. Your information is only used to match your health record, which lets Lumedic Connect then retrieve your vaccination record and store it securely on your smartphone.

No. You must have a smartphone to use the app and get your digital COVID-19 vaccination records. You should use your paper vaccination record given by the medical center.

You can use your mobile device to carry and privately share proof of your COVID-19 vaccinations.

a. MyChart is a secure website that gives patients access to their health information. With MyChart, you can view your medications, test results, health summary and immunizations, as well as access other services such as requesting prescription renewals and communicating with your care team.

b. Lumedic Connect is a mobile app that allows you to securely store and privately share your medical information, such as a digital record of your COVID-19 vaccinations.

a. The Apple Wallet allows users to store Wallet-passes, meaning coupons, boarding passes, student ID cards, event tickets, movie tickets, and payments for a variety of services.

b. Lumedic Connect is designed to securely and safely store your healthcare information, beginning with your COVID-19 vaccination records. This puts you in control of your healthcare journey.

Please download our mobile application "Lumedic Connect" from your app store onto your new device. After you set up your digital wallet security features, any vaccination records that were previously offered to you will be offered again and you can accept them into your Lumedic Connect wallet.

If you change your mobile number after successfully registering to receive your digital COVID-19 vaccination record, you will need to re-register at covid.lumedic.io with your new mobile number.